Results & project experience

Our team's federal project experience.

Work our team members delivered on federal ServiceNow programs, from deployment requests and integration monitoring to service data and controlled order workflows.

U.S. Department of Defense seal

DoD / DMDC · Team project experience

Deployment request workflows

Problem

Deployment requests required re-entering change, configuration item, package, and window details, and submitters weren't consistently notified.

What we built

Our delivery team configured deployment request workflows tied to change records.

  • Change-linked fields
  • Deployment window handling
  • Configuration item and package population
  • Submission notifications

Operational impact

Linked deployment context, window handling and submission notifications gave the request a structured path from change to release.

Delivered capabilities; no quantified customer improvement is claimed.

Delivered process

  1. 01Change record
  2. 02Request form
  3. 03CI & package populated
  4. 04Window set
  5. Notification sent

Potential next step · not delivered in this project

AI could summarize deployment notes for approvers. Eligibility would stay rule-based.

U.S. Department of Defense seal

DoD / DMDC · Team project experience

MID Server & GitLab failure workflows

Problem

Connection failures surfaced without context, leaving operators to investigate and explain each issue by hand.

What we built

The project team developed failure workflows for MID Server and GitLab connections.

  • Automatic incident creation
  • Contextual notifications
  • Links back to source records

Operational impact

Connection failures became contextual incidents with source links and notifications for follow-up by the responsible team.

Delivered capabilities; no quantified customer improvement is claimed.

Delivered process

  1. 01Connection failure
  2. 02Incident created
  3. 03Context attached
  4. Team notified

Potential next step · not delivered in this project

AI could draft an incident summary and suggest runbook steps for operator review.

U.S. Air Force seal

U.S. Air Force · Team project experience

Unauthorized change detection & CMDB work

Problem

Changes made outside the approved process needed to be identified against configuration data.

What we built

Our team supported unauthorized change detection and CMDB-related work.

  • Unauthorized change detection
  • CMDB-related configuration

Operational impact

Unauthorized change detection connected configuration changes to approved change context for investigation.

Delivered capabilities; no quantified customer improvement is claimed.

Delivered process

  1. 01Configuration change
  2. 02Compare to approved changes
  3. 03Flag unauthorized
  4. Follow-up

Potential next step · not delivered in this project

AI could help explain why a change was flagged. Detection stays deterministic.

DLA

DLA / G-Invoicing · Team project experience

Role-based order workflows

Problem

Program and funding officials needed controlled, traceable actions on orders.

What we built

The project team built role-based access and order workflow logic.

  • Role-based access controls
  • Order workflow logic
  • Portal actions
  • Timestamps
  • Notifications for program & funding officials

Operational impact

Role-controlled portal actions, timestamps and notifications made order activity traceable to the responsible officials.

Delivered capabilities; no quantified customer improvement is claimed.

Delivered process

  1. 01Order submitted
  2. 02Role check
  3. 03Portal action
  4. 04Timestamped
  5. Officials notified

Potential next step · not delivered in this project

AI could summarize order history for officials. Access control stays rule-based.

U.S. Department of State seal

U.S. Department of State

Confirmed team experience supporting ServiceNow work. Detailed project stories will be added as information is cleared for publication.

U.S. Navy seal

U.S. Navy

Confirmed team experience supporting ServiceNow work. Detailed project stories will be added as information is cleared for publication.

Planning, not a performance claim

An operational value model.

Start with your workload, then account for adoption, human review and recurring costs. All default values are an illustrative scenario. Estimates are not customer results or a guarantee.

Scenario assumptions

USD

Net monthly value · example model

-$965

Recurring costs exceed estimated capacity value at these inputs.

Net hours returned / month
35.7 h
Human review / month
6.3 h
Estimated capacity value
$3,035
Recurring service + platform
$4,000

Capacity value is not necessarily cash savings. ServiceNow and Now Assist licensing is billed separately; add any allocated license costs to your assessment.

Estimated manual effort

Example model · remaining effort includes human review.

hours / month

Current manual effort120 hours / month
With automation84.3 hours / month
0306090120
  • Current manual effort
  • With automation

Monthly value bridge

Example model · capacity value less recurring costs.

USD / month

$3,035-$965
ValueCostsNet
Capacity value
$3,035
Recurring costs
− $4,000
Net value
-$965

Workflow cycle time

Separate illustrative scenario · not derived from the value model.

minutes / request

Email-led approval60 minutes / request
Routed workflow25 minutes / request
015304560
  • Email-led approval
  • Routed workflow

Net hours = manual effort × eligible work × adoption × (1 − review effort). Net value = returned hours × hourly cost − recurring costs.

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